Passenger brutally dragged off United flight from Chicago, IL, to Louisville, KY, to make room for employees.
Despite the harsh nature of the passenger’s treatment United acted legally and within the law, the controversy here is on the airlines response and justification of its actions. Public outcry and support for the airline has been widespread.
The main question is should employees take precedent ofver customers. Perhaps in some circumstances where here it was apparent that if one of its employees could not operate another flight in the near future the great harm would be to the business, not one customer. Here, the airline’s response initially and after the incident was shocking and outrageous. The passenger was “belligerent” says Oscar Munoz, United CEO, in a letter to employees shortly after the April 10, 2017
United’s CEO Oscar Munoz justifying the heartless reaction – said that “we need to get facts and circumstances” and that “our initial responsefell short of expressing how were feeling”.
According to Gov. Chris Christie -United Airlines runs 80% of flight traffic out of Newark International Airport. United Airlines seeks to put employees in front of other customers at almost any expense. Later footage shows the Doctor saying that he wants to go home and to “just kill me” — thats how many feel with United in control of most flights at Newark International airport.
Passengers say United initially offered $US400 and then $US800 in vouchers and a hotel stay for volunteers to give up their seats – yet no one budged.
This is what ensued.